Help me please.

i d k

Explanation:

1) (had) you talked

b) saw

2) ironed

b) washed

3) watched

b) went

4) shined

b) woke up

5) pulled

b) took

Explanation:

Every verb has many tenses, and (based on Latin origin) they include present, perfect, imperfect, pluperfect, future perfect, and future.  Apart from a few oddities, verbs can be changed into the perfect tense by simply removing the last letter if it is a vowel, and adding -ed to the end.

N.B. For question one there seemed to be an irregularity in grammar, hence the (had).  There additionally seemed to be a problem with the last half, as if the question should have been in the present tense.

Hope it helps :) and let me know if you want me to elaborate.

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith