Aclient experiencing hallucinations tells a nurse, "the voices are telling me that i am evil." the client asks whether the nurse hears the voices. what is the most appropriate response by the nurse

It is important that the nurse develops a relationship with the client based on empathy and trust and to promote understanding for its state. The nurse should not respond as if the hallucinations are real. For example, she shouldn’t argue back to voices that the person may be hearing. On the other hand, the nurse should not deny the person’s experience.

he is very short, and he can only reach halfway up on the elevator buttons. but on a rainy day, he has his umbrella with him, and he uses it to poke the button at the top.