John is the leader of a small work team that is responsible for developing new safety standards for a small construction company. The group has been having difficulty developing new standards because John's instructions have been extremely unclear. He has stated a general goal, but he has not given the group any specific directions. John could probably improve this group's ability to complete its task if he would .

use, utilize and engage higher-level abstraction to present the overall goal, followed by lower-level abstractions when he will explain exactly on how to complete the task.

Explanation:

John will use the high - level abstraction to present the goals to them. This will mean a general presentation of the goals. Everyone get to know and be acquainted with the goals.

Meanwhile, John will use the low-level abstraction to properly communicate to them proven ways and direction by which the goals can be be achieved.