Mary is promoted to salary level 3, receives a 2/5 cost of living increase and a 5% merit bonus. what is Mary's new salary? Level 1: 46,000
Level 2: 50,000
Level 3: 54,000

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%