Explain how social workers get to the roots of problems. identify the three key ingredients. name at least three tools used to find solutions to problems.

The 5 Whys is a technique used in the Analyzephase of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology. ... By repeatedly asking the question “Why” (five is a good rule of thumb), you can peel away the layers of symptoms which can lead to the root cause of a problem.

"observation" would be the correct answer