What can dr williams or her staff say to the mother of the deceased patient when she calls for information

If resuscitation is not successful, the senior clinician, who is responsible for the patient, should sit with the relatives and break the bad news. Try to engage only one or two members of the family. Friends and others should be asked to wait outside the room. Prefer talking to the same person who has been briefed about the patient's critical illness earlier. It is always easier to converse and convince a familiar person than a stranger. It will be lot easier to break the sad news to the person who is quite aware of the ongoing treatment and patient's problem rather than to a totally new person. Use plain English like he is dead or died rather than euphemisms like “passed away or left us, no more etc.” This will help to avoid the risk of misinterpretations.(This is a shortened version from the website: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3777373/ )

i agree d is most definitely correct!

because health skills are tools and strategies and also practical skills are also something you need to learn (like tools and strategies) and put it in reality.