Healthy ways of coping with stress include developing refusal skills, getting sleep, and planning ahead

Correct, these are all healthy ways to cope with stress. Working on developing your refusal skills will help you avoid stressful situations in the first place. Getting enough good, relaxing sleep will put you in a better place mentally to be able to deal with stressors as they occur. Planning ahead for expected stressful situations and how to deal with them based on previous experience should enable you to deal with stressors as they come up.

The correct answer is true

The attention line is placed above the recipient line, that is, above the name of the firm to which the mail-piece  is directed.