Integrate(s) disparate channels for voice communications, data communications, instant messaging, email, and electronic conferencing into a single experience where users can seamlessly switch back and forth between different communication modes.

Select the correct answer. a company wants to use online methods to target more customers. it decides to conduct a market research by collecting the data of a few customers with their consent. they want to track data of the sites that their customers frequently visit. which software can the company? a. spyware b. bots c. adware d. trojan horse e. rootkits