Manager's Hot Seat: Listening Skills Pilar Grimault has scheduled a meeting with her department’s young Creative Director, Miguel Valentino. He has recently completed a campaign for a longstanding client, Jezebel. Although the campaign was a huge success, the client has complained to Pilar about Miguel’s project management skills. Click the ► button to watch the video. Then, answer the questions that follow. Current Time 0:00 / Duration 8:42 1x At the end of their first meeting, Miguel sends his own message by half-heartedly agreeing and leaving in a huff. Which active listening strategy should Pilar use in this situation to better understand why Miguel is responding that way?