In 2004 a California woman named Lisa Torti was in a vehicle with her friend Alexandra Van Horn when they were involved in a car accident that was not their fault. Lisa, upon seeing what she thought was smoke, grabbed Alexandra and quickly pulled her out of the vehicle and away from danger. Alexandra had a severe spinal injury and later sued Lisa for moving her away from the smoking vehicle (and thereby causing more spinal injury). Many states have laws that prevent bringing lawsuits against a "good samaritan" who is attempting to help you. However, in 2008 a California court ruled 4-3 that Alexandra’s lawsuit against Lisa was justified and could continue.

Assuming Lisa was in fact negligent in moving her friend from the vehicle, discuss your opinion on whether cases like this should be allowed to be brought. Under what circumstances should a "good samaritan" be allowed to be sued?

Explain your answer in 2 or more paragraphs. Then review a few of your classmates posts and give a substantive response to one of them with a paragraph.

Read the overview below and complete the activities that follow.apartment complexes often look for ways to recruit new tenants and retain current tenants. although apartment complexes offer the tangible benefit of shelter to their tenants, many apartment complexes also offer additional services to tenants to encourage tenants to stay or to support the rent prices. the following scenario identifies the several service gaps of a company that runs an apartment complex as well as solutions for reducing these service gaps.concept review: customers have certain expectations about how a service should be delivered. a service gap occurs when the delivery of a service fails to meet customer expectations. there are four types of service gaps: knowledge gap, standards gap, delivery gap, and the communications gap. it is important for marketers to identify these gaps and develop strategies for minimizing them.match the example or solution to the appropriate service gap category.1. wait for repairs 5. train employees well2. understand expectations 6. incentives for tenants3. do not overpromise 7. family movie night4. empower employees 8. delayed lawn careservice gap example solutionknowledge gap standards gap delivery gap communication gap