Explain why employers are becoming increasingly aware and sensitive to acts of intolerance in the workplace. List measures employers are taking to improve tolerance.

Specialization—the division of labor—enhances productivity and efficiency by a) allowing workers to take advantage of existing differences in their abilities and skills. b) avoiding the time loss involved in shifting from one production task to another. c) allowing workers to develop skills by working on one, or a limited number, of tasks. d)all of the means identified in the other answers.