PLEASE HELP ME! 7. Learn how verbal and nonverbal communication can carry different meanings among cultures. 8. Define communication. 9. Understand the communication process. 10. Understand different ways that the communication process can be sidetracked. 11. Understand the role poor listening plays in communication problems. 12. Understand what active listening is. 13. Learn strategies to become a more effective listener. 14. Understand different types of communication. 15. Understand how communication channels affect communication. 16. Recognize different communication directions within organizations. 17. Understand different types of communication. 18. Consider the role of ethics in communication. 19. Consider the role of national culture on communication. 4.3 Interpersonal and Intrapersonal Communication in the Workplace 20. Discuss intrapersonal communication. 21. Define and discuss self-concept. 22. Understand the role of interpersonal needs in the communication process. 23. Discuss social penetration theory and self-disclosure and its principles. 24. Describe interpersonal relations. 25. Understand the five steps in any conversation. 26. Discuss employment interviewing. 27. Understand evaluations and criticism in the workplace, and discuss several strategies for resolving workplace conflict.