Fedex developed a 12-item statistical service quality indicator to measure customer satisfaction and service quality. the index is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages and number of late deliveries. each of the performance standards is weighted based on the relative importance of each standard to customers. by developing a service quality indicator that incorporates customer-defined performance standards, fedex is closing provider of the gaps model of service quality.
a. gap 1b. gap 2c. gap 3d. gap 4

Gideon company uses the allowance method of accounting for uncollectible accounts. on may 3, the gideon company wrote off the $2,200 uncollectible account of its customer, a. hopkins. on july 10, gideon received a check for the full amount of $2,200 from hopkins. the entry or entries gideon makes to record the write off of the account on may 3 is:

Kinda moderates the comments section of an online travel magazine.which type of comments should linda flag or delete as inappropriate content

Employees at a library check out books to patrons. books have an isbn and a name. the library sometimes has multiple copies of the same book. books have one or more authors. a patron is an individual who has an active (non-expired) library card. for each library card, we store the person's first and last names and their address. for each employee, we store their employee id, current salary, first and last name and their address. we also store the employee id of their current manager. each time we check out a book to a patron we need to store the date of the transaction, the employee who checked out the book to the patron, and the library card of the patron. some employees have library cards. if an employee patron turns in a book late, the fine that they pay is a percentage of their salary. some employees are authors who have library cards—they are allowed to check out as many books as they like.