You work for a marketing consulting firm. the company has hired two interns for the summer. you have been appointed to mentor hilary, one of the interns. hilary is a brilliant young woman, but she has no professional work experience. her first day on the job, hilary fires off an unprofessional e-mail to your supervisor, which receives a disappointing response. recognizing her mistake, hilary asks you for professional e-mail tips.
a) resist humor and sarcasm.
b) be concise.
c) instantly respond to a sender's message.
d) care about tone.