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Business, 25.11.2019 19:31 Mimix2k

When mary booked a room at the pleasant valley hotel, she expected that her room would be ready when she got there, the swimming pool would be heated, the advertised singer would be able to sing, and the breakfast would be fresh. when she arrived, she had to wait for her room, found the swimming pool to be 50 degrees, realized the singer could not carry a tune, and the free continental breakfast was stale. the pleasant valley hotel was experiencing a severe gap. a. knowledgeb. standardsc. expectationsd. deliveryf. communications

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