Prior to becoming plymouth rock assurance, the company marketed three different insurance companies: high point, plymouth rock, and pallasades. rebranding the three names into one, plymouth rock assurance, was one part of the overall objective of constantly improving the quality of services and business products. this overall process is known as which of the following?

a. quality level
b. quality consistency
c. performance quality
d. conformance quality
e. total quality management

The cook corporation has two divisions--east and west. the divisions have the following revenues and expenses: east west sales $ 603,000 $ 506,000 variable costs 231,000 300,000 traceable fixed costs 151,500 192,000 allocated common corporate costs 128,600 156,000 net operating income (loss) $ 91,900 $ (142,000 ) the management of cook is considering the elimination of the west division. if the west division were eliminated, its traceable fixed costs could be avoided. total common corporate costs would be unaffected by this decision. given these data, the elimination of the west division would result in an overall company net operating income (loss)