Why customer service professionals use paraphrasing?

According to the article, what are some of the drawbacks of traditional intelligence tests, and what is being done to rectify these issues?

If you could have one clothing item of your choice, but it was in either of these colors, which would you choose out of each category? blue or pink red or yellow red or green green or purple blue or green

Maynard jackson to oversee significant growth during his time as atlanta's mayor. which of these important public works projects was maynard jackson not responsible for during his time as atlanta's mayor?