Benji visits a skate shop to buy new wheels for his skateboard. he asks the salesperson for a recommendation of wheels that will roll easily over cracks in the pavement. the salesperson tells him to buy a set of small wheels and mentions that the shop also offers a service of installing them. benji gets the recommended wheels and has the shop install them for him. when he gets home and tries to use the skateboard, the wheels do not roll over cracks well at all. he goes back to the shop and asks to exchange the wheels, but is refused. evaluate this transaction.
a. excellent; the skate shop went above and beyond what was legally required.
b. good; the skate shop did what was legally required.
c. poor; the skate shop violated a consumer right.
d. unacceptable; the skate shop violated two or more consumer rights.