Maria, min, and bobby ran for class president. when the votes were tallied, maria received thirty-eight votes, min received thirty-seven votes, and bobby garnered thirty-five votes. according to medvec and colleagues' (1995) study of olympic athletes' emotional reactions, one would expect to be the least happy with the election outcome.

Martin is managing a production line in a manufacturing plant in the midwest. martin has a quality and productivity problem in one part of the manufacturing process. he discovers that his workers aren't sure what to do. when he asks why they didn't ask questions, the universal reply is, "we midwesterners don't ask questions, we just do." martin decides to address this problem by offering recognition rewards for anyone who asks the most job-related questions each month that lead to process improvements. unfortunately, martin finds the program doesn't work. when he further questions his workers, he discovers that no one wants to be the first to ask questions. as a group, workers still feel that they should figure it out on their own and not ask questions. martin finds carmen, one of the workers that everyone else admires, and talks her into being the first to ask questions as part of the program. after about a month, several other people begin to submit questions, and soon everyone in the plant is asking questions. refer to case 6.1. martin's plan failed initially because he didn't consider the power of on attitudes.

What was the direct cause of the u.s. entry into world war ii? a. the bombing of pearl harbor b. the invasion of poland by germany c. the capture of belgium by germany d. the battle of britain

What is your cultural heritage? what nonverbal behaviors are typically associated with your cultural heritage? which of those behaviors do you display? how might studying other cultures you be a competent communicator?