Vera is a good listener her customers solve problems and makes product suggestions that meet their needs. last year she received the associate of the year award. vera's experience illustrates the idea that succes is

Vera's experience illustrates the idea that success is measured by how well one does his or her job.

If one does his or her job well, customer satisfaction rate is high and their feedback will be positive. Having an effective and efficient associate will give a positive reflection on the company he or she works for, encouraging existing clients to market the services of said company through word of mouth thus resulting to an increase in client base and ultimately increase in sales; be those sales be in product sales or service sales.