Rosenthal and jacobson's 1968 study of the pygmalion effect provided strong evidence that teacher expectations matter. mr. hildebrand is a teacher who reads this study and, in an effort to improve his teaching, decides to:

Rank the following from most to least devasting: ordovician,permaian,cretaceous, pleistocene

When another customer complains about the hair salon where georgeanna is a loyal customer, she defends it because she feels responsible for the continued success of the hair salon. this behavior suggests she has reached the rung of the loyalty ladder.

Recall that in one condition of the experiment conducted by stasser and titus (1985) about student council president candidates, all group members had access to the same information, and that in another condition, members had unique information that other group members didn't know. in the second (unshared information) condition, the group made a worse decision than in the first (shared information) condition. this occurred because groups seldom can agree on who is most expert. focus discussion on the information that all members know. often ignore dissenting opinions. avoid differences of opinion, given conformity pressures.