One more marina receives a call from an angry customer, who claims a product is not working properly. marina should provide quality customer service by
explaining that all sales are final
providing the customer a choice between a refund or a replacement
sympathizing with the customer and sharing a similar personal story
telling the customer about an upcoming sale

Regarding interpersonal attraction, which of the following statements is false? most people find it easier to initiate an interaction with another person rather than reciprocate to someone else’s overtures. proximity promotes attraction by increasing the frequency of contact between people. reciprocity may be the most important factor influencing the development of friendships. in choosing a mate we tend to marry someone who is like us in almost every way, a pattern called homogamy.