1. only guilty people show signs of nervousness during an interrogation.
true
false
2. using a caller’s name during a telephone call can communicate
professionalism
intelligence
competence
respect
3.when a police officer tells dispatch that he is going “off duty,” he is using
police code
law enforcement jargon
plain language communication
phonetic alphabet scheme
4. when asked about the possible motive for a homicide, an innocent person would most likely
say nothing
say “i don’t know”
speculate that it was a revenge killing
say “it wasn’t me”
5.the department of homeland security recommends that officers communicate with one another and with other agencies using primarily
police terminology
a universal 10-code system
plain talk
signal codes
6.during the theme development phase of the reid interrogation, officers must use only one theme.
true
false
7. some police terminology has become part of mainstream slang.
true
false
8. you can sound friendlier and more confident on the phone by
talking louder
practicing your tone of voice in a recorder
smiling and sitting up straight
pretending you’re talking to a friend
9. police officers need good writing skills.
true
false
10.“10-23” is an example of
police terminology
10-code
plain talk
law enforcement jargon
11.good communication is important only in law enforcement, not in other areas of criminal justice.
true
false
12. which of the following pieces of information is not required to be shared upon answering a business call?
greeting
hours of operation
your name
your employer’s name
13.the phonetic alphabet scheme is used when
a suspect or witness is nearby
there’s a new officer on the force
when the spelling of a word is important
a 10-code is not available
14.the reid technique was developed by
a police officer
a polygraph analyst
an interrogator
a lawyer
15. the first goal of a behavior analysis interview is to
establish rapport
establish authority
elicit a confession
make the suspect feel guilty