Lucia is telling a new home owner how cellulose insulation should be installed, when she sees a puzzled look on his face. She realizes he may not know the construction term she used, so she explains it. He then says, "I understand now." Which skills useful to public speaking does Lucia demonstrate in this encounter?

Explanation:

Public speaking is an art of speaking to a public or an audience with the purpose of sharing a point of view on certain topic. To be effective public orator, there are few skills that needs to be taken into consideration.

In the given scenario, the skills that Lucia has used while convincing her new owner about the cellulose insulation is of being responsive to her audience and tailoring her message to her audience.

Being responsive to the audience is one of major skills to be attained by an orator. It is important for an orator to be audience responsive by analyzing their non-verbal form of communication.

In the given case, Lucia understood the puzzled look of her buyer and demonstrated the skill of audience responsive.

Tailoring the message to the audience is another major component of public speaking skills. In this skill, the speaker is able to customize the message according to who his audience is.

In the given case, Lucia tailored or altered the term construction to help her audience understand what she is talking about.

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