Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintain eye contact and sending back channel signals to show interest. When Shanti attempts to empathize with the speaker, this is known as:

This question lacks options, options are:

A. sensing

B. evaluating

C. understanding

D. responding

E. identification

The correct answer is B.

Explanation:

The active listening process is a series of logically linked acts to obtain the entire message, interpreting its correct meaning. The evaluating stage of listening happens when the listener, when receiving the message, constantly compares what the speaker says, with his/her own thought. It is a constant evaluation, that is, it is when our senses are ready to evaluate certain information, we contemplate the judgments and the intention of a message. An important aspect of evaluative listening is to differentiate between facts and words charged with emotion or manifestations, typical of an intention. Assertive behavior allows us to reflect on the facts and provide objective information, which is the idea of evaluative listening and is not always followed, since it is inevitable not to include our own assessments.

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