Tameka is a social worker at a local substance abuse treatment agency. She is interested in seeing if women and men are equally satisfied with the treatment offered. She sends a satisfaction survey to people who completed treatment in the past year. To increase her response rate, she needs to:

Send an introductory letter, include a personal cover letter, send reminder postcard after 2 weeks

Explanation:

For increasing her response rate she needs to send an introductory letter, personal cover letter, and the reminder postcard after two weeks that includes information related to her treatment agency, her personal information and a gentle reminder so that she gets to know how much people are satisfied with her service in the past year after completing their treatments  

And based on this she ables to take the decision in near future that how to make more better services

i believe your answer is mountains.