Paralegal Melissa and Cecile Client are meeting in Melissa’s office. The telephone rings, and Melissa answers it. During the conversation, she says, "I am so sorry to hear about your divorce, Mr. Thomas. I will give this information to Attorney Chase and ask him to call you about revising your will." Melissa hangs up the telephone and resumes work with the client. Cecile Client asks questions about Mr. Thomas’s identity and states that she thinks that she knows Mr. Thomas. Melissa’s actions are an example of: