Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are (1pts) Question 13 - Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

These are unfreezing, changing, and refreezing.

Explanation:

Kurt Lewis developed a three-stage change model consisting of the steps known as unfreezing, changing, and refreezing. For a change to be successfully implemented in an organization, according to Lewis, those three steps must be taken.

In the unfreezing stage, managers begin to introduce to people the idea that the change will be good, that the current status quo is a hindrance. The purpose is to make people less resistant to the change to be made. Then, in the changing stage, the desired change is in fact implemented. This stage is marked by fear, being the stage when people struggle the most, since they now have to adapt to something new. Finally, after change has been implemented, it should be reinforced. This is the refreezing stage. Managers reinforce the new organizational stage so that it becomes the new status quo.