After being presented with a list of 30 random words, Jennifer was asked to recall as many words as she could. In recalling the words, Jennifer remembered groups of related words, such as harp, flute, and piano. Jennifer's pattern of answers during recall demonstrates:

Clustering

Explanation:

In memory and psychology, clustering is a method to remember information in which the information is organized into similar groups (clusters). These groups are related so, when you try to recall the information, you can access it more easily from your long term memory since different items are related.

In this example, Jennifer was presented with a list of 30 random words, she was asked to recall as many words as she could. Jennifer recalled groups of related words such as harp, flute and piano. We can see that Jennifer grouped some words into similar groups or clusters (such as musical instruments) in order to remember them better since they would be related. Therefore, this pattern of answers during recall demonstrates clustering.

explanation:

pay attention. give the speaker your undivided attention, and acknowledge the message.

show that you're listening. use your own body language and gestures to show that you are engaged.

provide feedback.

defer judgment.

respond appropriately.

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