Elements of the service process in which there is no contact with the customer are referred to as: a. delayed differentiators. b. back-of-the-house. c. mission-consistent. d. robust. e. user-friendly.

Which answer best describes the main purpose of the monroe doctrine? a to establish fixed borders in the western territories b to keep europe from further colonizing the western hemisphere c to limit the ability of the free states to protect runaway slaves d to promote settlement of the louisiana purchase