When Brittany took a job with a company after graduation she made a point of reading the company handbook very closely. In doing so Brittany was gaining insights about the of the organization.

In doing so Brittany was gaining insights about the formal dimension of the organization.

Explanation:

When it comes to organizational structure, we can think of formal and informal organizations. They are not distinct places. Every organization has a formal and an informal dimension. The informal organization refers to relationships formed by employees that go beyond the established structure. They involve respect, feelings, knowledge, experience, treatment of others etc. The formal dimension, on the other hand, is the one that can be found in an organizational chart or a handbook. It is the established hierarchy, the sectors or departments, the rules and guidelines to be obeyed, etc. A handbook would teach Brittany about this formal dimension, not about the informal relationships formed inside the company.

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