According to Herzberg, satisfaction includes things such as pay, status, and working conditions, which produce an acceptable work environment when present and whose absence leads to dissatisfaction.

Hygiene factors.

Explanation:

According to Herzberg, there are two factors to be taken into consideration when it comes to employees' satisfaction and motivation at work. The hygiene factors, such as pay, status, working conditions, interpersonal relations, and job security must be present, otherwise employees will feel dissatisfied. Notice, however, that hygiene factors being present does not necessarily lead to motivation. Motivation comes from internal factors, such as the work itself, recognition, growth, responsibility, and achievement. If those internal factors are not present, employees won't feel motivated - but not necessarily dissatisfied.

answer; (true);