Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of .

a. the contingency view
b. the universalist view
c. systems thinking
d. situational management