Directly concerned with furthering the institution’s goals. they have direct contact with the prisoners; such personnel include the custody force, industry and agricultural supervisors, counselors, and medical technicians.

Line personnel.

Explanation:

Line personnel, as the name suggests, is what workers who have a direct responsability with their institution are called. As the exercise details, as it is talking of a prision or some similar institution, line personnel might have contact with the prisoners which could include the custody force, industry and agricultural supervisors, counselors, and medical technicians.

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answer; allows decision to stand;