Identify a true statement about the gap model.
a. it defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized.
b. minimizing gaps 4 and 5 will result in low customer satisfaction.
c. failure to understand and minimize gaps presents the risk of losing customer loyalty.
d. it eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers.

What was the direct cause of the u.s. entry into world war ii? a. the bombing of pearl harbor b. the invasion of poland by germany c. the capture of belgium by germany d. the battle of britain

What refers to the existence of more than one level of government in the country

How did shays' rebellion reveal the need for a revision of the articles of confederation? a) shays' rebellion exposed the weakness of the central government as written in the articles of confederation. b) shays' rebellion strengthened the ideas of the anti-federalists in the need for a strong national government. c) shays' rebellion illustrated the need for organized local government factions to handle situations such as this. d) shays' rebellion encouraged others to rebel and eventually led to the overthrow of the first established government in the united states.