At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. when susan, the vice president of marketing, inspires the production team to put in the extra effort, she is playing a(n) role.

Leadership.

Explanation:

When the customers demands increased the and the company's department required to change their schedules such as production department.The vice president of marketing Susan came to the rescue and motivated and inspired the employees so that they can put some extra effort by playing the leadership role.

It is the responsibility of the leader to inspire others towards their work.Make good decisions.

answer; psychological influences;