What is the difference between the standards gap and knowledge gap?

Knowledge gap is the difference between perceptions while standards gap is the difference between the perception and result.

Explanation: In simple words, standards gap refers to the gap between standards an organisation sets with the perception of customer expectations and the actual performance results.

On the other hand, knowledge gap can defined as the difference between the expectations that the customers have from the organisation and the perception and idea of customers expectations in the eyes of organisation.

acts of terrorism occur globally. the united nations global counter-terrorism strategy was created in order to build adequate systems of support and solidarity with victims of terrorism. here´s a summary of the proposed key themes: the importance of giving victims a face and a voice; protecting their dignity; giving victims legal status and defending their legal rights; providing victims with medical, psycho-social and financial support; building solidarity with victims; improving media coverage of victims; and focusing on the link between victims and counter-terrorism efforts more generally.