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Social Studies, 09.08.2019 21:10 kraigstlistt

Shanti recently went to a communication workshop to improve her workplace performance. she learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. she learned techniques regarding maintaining eye contact and sending back channel signals to show interest. in the communication workshop, shanti learned listening.

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