The nurse observes that two staff members have been in frequent conflict for the last several weeks. the nurse schedules a meeting with both staff members after observing them argue while putting a client back to bed. when meeting with the staff members, which statement by the nurse is most appropriate?
a. “one ground rule guiding this discussion is no negative comments are allowed.”
b. “one of you will speak first, and the other person will refrain from commenting until the first person is done.”
c. “i am here to listen. my expectation is for the two of you to work this out without intervention.”
d. “summarize what you hear the other person saying. the other person will then validate the summary.”

B

Explanation:

When resolving a conflict being able to hear the complete side of the story without interruption is very crucial.

This statement also helps in making sure that they do not continue arguing but they actual listen to one another which may probably result to understanding the cause of the whole conflict.

it could be that the conflict they have is due to the fact that they don't give each other the opportunity to express one's own opinion .

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choose your topic and establish your purpose. a lot of writers struggle to define the initial focus for their paper.

create a list of main ideas. this is the brainstorming part of the writing process.

organize your main ideas.

flush out your main points.

review and adjust.