Create a mnemonic device to you remember a term or concept from this chapter.

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.

answer; can have a long term impact on the newborn;

answer; bona fide occupational qualification; (bfoq);

answer; liaison;