Suppose you have been working in a healthcare position for almost two years. the office recently hired a medical records technician (kim). kim is very opinionated and does not hold back when she has something to say. but kim is also bright, energetic, and has a lot of good ideas. you can see that she has a lot of potential. you can also see that many of the other office employees are uncomfortable around kim. you quickly realize that you need to learn more about conflict management and resolution.