Which messages primarily involve using clichés rather than truly responding to a speaker?

When two or more people are communicating but one of the parties is not truly responding but using cliches, usually he or she uses impersonal responses. This type of messages involve the use of generalizations, intellectualized phrases and statements that not come from personal experiences, which avoids an efficient communication.

answer; /// (culture);

the earthquake in haiti was a magnitude of 7.0 according to the u.s geological survey yet the smaller earthquake in haiti killed more than 200,000 and left more than 1.2 million people homeless. the chile earthquake was a magnitude of 8.8 and 500 times more stronger but chile's earthquake only injured 712 people.