How can citizens settle disagreements and conflict? 2 will rate the

Here are the two sentences regarding disagreement and conflict's solution:

Citizens can settle disagreements and conflict by identifying points of agreement and disagreement between the conflicting parts, through dialogue, until both (or more) parts agree on the areas of disagreement or conflict.Citizens can settle disagreements and conflict by arranging a plan to work on the areas of conflict and focusing on how the conflicting parts are going to improve those specific points in the future while forgeting about past events.

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