A pharmacist on the phone with a physician is confused and not sure whether he understands the physician's instructions. Which active listening technique would help the pharmacist ensure that he understands the physician correctly? a. Rather than listening, the pharmacist could demand that the physician send the instructions in an e-mail.
b. Before listening, the pharmacist could read previous instructions and ask if the physician will just be repeating them.
c. While listening, the pharmacist could read other information online and compare it to the instructions.
d. After listening, the pharmacist could restate the instructions in his own words and then ask if he understood correctly.