Communication Assignment
Active
Identify the Cause of Misunderstanding
One pharmacy technician is overwhelmed with a number of tasks, so a second pharmacy technician asks if there is
any way to help. The first pharmacy technician responds sarcastically, "Oh, no. I have this completely under control,"
so the second technician does not help.
Why was this communication ineffective? Check all that apply.
The message that the first technician needs help was not received.
The second pharmacy technician's question was unclear.
The first technician used sarcasm instead of a clear, unemotional statement.
The second pharmacy technician was overly emotional.
The wrong channel of communication was used.