Every message should have the following information: who the message is for, patients name, callers name if not patient, relationship to patient, contact number, date and time (of the message), the message, and the name of the person who took down the message. Describe the proper way to take a message based on this scenario using the template you created above:

Mrs. Brown calls the office and says she needs to see the doctor before the end of the calendar year because she has already met her out-of-pocket expenses and will not have to make a co-pay. There are no openings in the schedule to accommodate her. She asks you to ask Dr. Flores if she will make an exception and fit her (Mrs. Brown) into the schedule.