At a recent visit, Dr. Shah told Anne that she will need to have her appendix removed. Anne feels nervous because she knows very little about the procedure, or what to expect during recovery. Dr. Shah, wants to put her patient at ease. Think about verbal communication skills, nonverbal communication skills, and active listening skills that Dr. Shah can use. Write a short dialogue describing the ideal interaction between Anne and Dr. Shah. You may use the Internet to research further examples of these communication skills.

After conducting your research, write a paragraph describing the techniques used in the dialogue.

Anne: “The thought of having my appendix removed really scares me. I’ve never had any kind of surgery before.”

Dr. Shah [puts down clipboard and pen]: “I understand how you are feeling, Anne. It can definitely be scary to go into an unknown situation. Let’s talk about the procedure, okay? What would you like to know?”

Anne: “I’m worried about the anesthesia. What is that like?”

Dr. Shah [maintains eye contact with Anne]: “We have a great team of anesthesiologists. They will talk to you before your surgery so that you feel comfortable. Going under anesthesia feels a lot like falling asleep. The anesthesiologist will ask you to count down from ten. You will gently fall asleep, and when you wake up the surgery will be over. Does that information help you?”

Anne: “Yes, definitely. I guess I’m worried about what I’ll feel like after the surgery, too. I’m so busy with work and school. Will I be in a lot of pain?”

Dr. Shah [places her hand on Anne’s shoulder]: “I know that work and school matter a lot to you, and you do a great job with both. Our goal is to get you back on your feet as soon as possible. Our team will help you manage the pain, and you’ll be feeling better within just a few days. I’m also happy to write a note to your professors and your employer so that they understand why you might be out for a little while.”

Anne: “That would be great, Dr. Shah. Thank you. Is there anything else I should know?”

Dr. Shah: “You’ll want to ask a friend or family member to drive you home from the hospital, and you’ll also want to refrain from eating anything twelve hours before the surgery. If you think of any other questions, you can call my office at any time!”

Dr. Shah helped put her patient, Anne, at ease by using active listening. She paid close attention to what Anne said and did not interrupt or try to dismiss Anne’s concerns. Dr. Shah focused on Anne’s words and confirmed her comprehension with statements like “I understand how you are feeling.” Dr. Shah made sure her feedback was helpful by following up with questions like “Does that information help you?” Dr. Shah showed genuine care for her patient and listened to what was not being said, too. Anne expressed concern about work and school but did not say why. Dr. Shah used her listening skills to determine that Anne was worried about getting in trouble for missing class or work, so she volunteered to provide written notes. Dr. Shah made Anne feel comfortable and responded both verbally and nonverbally. The doctor’s eye contact and hand gestures probably made Anne feel understood and that her questions were valid.

Explanation:

none

explanation:

you did not provide anything to go off of.