Megan, a new server at the Lakefront Hotel’s premier restaurant, reported to work 10 minutes early. She was excited about her new job and wanted to make a good impression. Her shift started off well. One of her guests ordered something she had not tried yet. When the order came up, Megan dipped her finger into the sauce at the edge of the plate for a taste test. As the shift progressed, Megan’s station got busier. When the hostess came to ask when one of Megan’s tables could be cleared, she decided to do it herself. She took the dirty dishes to a bus station and then wiped the table with a serving cloth she kept in her apron.

The busser, John, finished another task and came to help her set the table. While he put out fresh silverware and linens, Megan dipped the water glasses with ice by scooping the glasses into the ice bin at the bus station. There was only one slice of bread and one pat of butter missing from the last table’s breadbasket, so Megan added a new slice and re-used the rest.

Megan saw the catering team rushing to get their order together, she decided she had a minute to help. She saw a couple of pans of hot meatballs, and a pan of Caesar Salad it looked like they were about to forget, she quickly stacked the pans into a cardboard box that was on the ground and chased someone to the van to load it.

Megan soon had more guests at her tables. While taking their orders, Megan reached up to her neck to scratch a sore that had been bothering her. Then she went to the kitchen to turn in the order and pushed out the ‘Dessert Cart’ to try and get another table to pick some fresh desserts displayed on the cart. She decided that the glass casing on top wasn’t quite clean enough and knew she could not spray glass cleaner while there was food on it. She decided the remove the glass covering and push the cart out that way.

1) What errors did Megan Make?

2) What should Megan have done instead?