3. HOW DO YOU EXPRESS EMPATHY FOR YOUR INTERNAL CUSTOMER? Internal customers are:
Supervising Pharmacists
• Co-workers (Assistants)

The nurse working at the senior center notices mrs jones, a 78-year old crying. the nurse approach mrs jones and asks if she needs . mrs jones stars “ i am so embarrassed. i had another accident and my pants are all wet. it’s like i’m a baby. i never should have come to the senior center." whar factors may be contributing to urinary incontinence? how should the nurse respond to mrs jones?

One possible issue in adherence to medication regimen. explain how this can be overcome.

Ms. b is a 40-year-old woman who is the ceo of a struggling company. lately she has been experiencing headaches that are so severe that she gets dizzy and nauseated, and she is unable to carry out her usual daily routines. she reports that they usually begin as a throbbing pain in the left temple and then seem to spread throughout her head. a diagnosis of migraine headache is made after several tests. based on the patient history and signs and symptoms, discuss this type of headache and its physiological causes. discuss the available treatments to prevent and/or relieve the patient’s migraine.