Task 1: The Problem Read the following email:

Dear Dr. Jones,

Our pharmaceutical company now received 47 complaints about the new pain reliever NoPain, created in your lab. Of the 47 complaints, 24 said their headache got worse, 15 said they had severe cramping after taking the medication, and 8 said they had both problems. We have only been distributing this pain reliever for about 30 days and we are very concerned. It has cost our company roughly 1.2 million dollars to create the drug and we have recorded sales of $98,600 in the past month at $10 a bottle, so that is 9,860 bottles. Should we be concerned? Do you think we should pull the product and conduct more research? We may end up losing money on this if we pursue this course of action. Should we keep the product on the shelves and secretly do more research? Or should we just do nothing, for the time being, wait it out, and see what happens? Please get back to us as soon as possible with your recommendation.

Thank you,

Jane Smith

Head of Customer Relations

Using your basic mathematical skills, calculate how long it will take the pharmaceutical company to earn back the amount that it had invested if it continues to sell the product at the current selling rate.

(HERE'S MY ANSWER TO THIS ONE) It will be way over $98,600 because if it’s injurious to people, the nation will want their money back and if the public knows that the company is selling these prescription pills knowing how they can impact but not telling anyone, they'll get sued as well. Presumably, we’re talking about the millions of dollars they'll lose.

Task 2: The Presentation

Evaluate the information given in the email in the previous activity. Using a free online tool, create a presentation that includes the following points:

a pie chart displaying the different types of customer problems/complaints stated in the email

findings regarding similar problems in the market

a list of suggestions/alternatives that the company can use in order to solve the problem

You may use online tools in order to research the problem further, and use the information to support your answer.

Type your response here: